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Delivery Guarantee
Your order will ship on time or it's free! If your order isn’t in your hands in time for your event, because we failed to ship on the right day or by the right method, your entire order is free!

Here’s how:

  • Tell us the date you must receive your order.  We will let you know what is needed to make your In-Hands Date happen.
  • Email us your proof approval ASAP. Production time begins once we receive your signed proof approval.
  • Your order is rushed into production!  Relax, it’s guaranteed! Your order will arrive in time for your event, every time.

Service Guarantee

We’re proud of the stellar reputation we have with our customers. Your first order with us is the start of what we hope will be a long lasting relationship. We guarantee that you will be completely satisfied with your order and the level of service you receive. You deserve nothing less.

  • We guarantee you will receive a free art proof for approval before your order is printed. We don’t start your order without your okay.
  • We guarantee that your product will be free of all manufacturing defects, and will be printed exactly as you approved it.
  • We guarantee that you will receive friendly, fast and efficient service from our team of promotional consultants.

Questions about our guarantee? Call us at 800.378.6376 or email custserv@promotionsnow.com.

Our job is to make  your job easier! Guaranteed!
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Ordering is Easy!

Our ordering options make it easier than ever to place your order with PromotionsNow.

After Ordering

Thank you!

We know how important your order is. You can trust us to take good care of it and you.

Easy Payment!

Ordering is Easy! Place your order online or over the phone using any one of our easy payment methods.

Need help with a purchase requisition?

Please call, email, or use the "request a quote" button on the items that your need for your purchase req. We'll email you a quote with all of the info you need to submit your purchase req the easy way.

Don't forget your tax-exempt number.

We charge sales tax in PA and NJ. Don't forget to put your tax exempt number in your order, or give it to your rep after you order, so we charge you accurately.

What else can we do to make ordering easier?

Let us know at custserv@promotionsnow.com

Free Artwork and Art Proof!

On every custom item, you will receive a FREE art proof on your order. Your inside sales representative will send your artwork to our professional artists who will make sure your imprint fits perfectly on the item you have chosen. We will not proceed with production until you are satisfied.

Wondering how to send your artwork/logo?

Artwork can be sent via email to custserv@promotionsnow.com. From there we will make sure your art is sent to your inside sales representative. You can also attach art to your online order or email art directly to your sales rep.

We accept any artwork format for your order.

We can accept anything: e-mailed art, faxed art, or mailed hard copy. Just send us what you have and we’ll work with you on the rest.

Your art will be handled personally by a member of our design team. Your artist has the experience to make sure everything turns out just the way you want. Even though we prefer vector art, we can open virtually any file type.

Below are some of the most common file types with our suggestions:

If you don’t see your file type above, don’t worry. Send us what you have and we’ll let you know if we need anything else before we proceed.

Free Samples!

Requesting samples is now even more convenient!

On each product page there is a Request A Sample icon next to the product image.
Click on that icon to add an item to your sample basket.
Continue to browse through products and add samples to your basket as you need.

When you are ready to finalize your sample order, just click on the Sample Basket at the top of any page. Once you are in your sample basket, you may remove any unnecessary samples, if you like.

Then click on the Request Samples button. Your request will be received by a representative shortly.

You must check out your sample basket in order to receive your requested sample

We are happy to send samples free of charge to any legitimate business or organization in the United States. Free samples are provided to existing and potential customers and are not for personal use. All businesses are verified with Dun & Bradstreet. Business that cannot be verified may be offered the option to purchase samples at a discount, with any sample charges refunded on orders of $250.00 or more. We cannot ship free samples to home addresses or unverified businesses/organizations.

For samples to Canada or other destinations outside of the US, please provide your shipper number so we can ship on your freight account.

For sample requests totaling more than $10.00, a representative may contact you. We may ask that more expensive samples be returned to us - but that's free of charge too. We'll include instructions on how to get them back to us when you're finished. Special order samples may need to be purchased, at a discount, refundable on your subsequent order. We'll let you know what we need to proceed.