Frequently Asked Promotional Apparel Questions

Our ordering options make it easier than ever to place your order with PromotionsNow.

• Order online.
  The steps shown in each product walk you right through the customization process. Your order will be processed by one of our inside sales reps who will make sure we get your final approval on an order acknowledgment and art proof before we go to print.
• Order by phone.
  Call us at 800.378.6376 and one of our inside sales reps will be happy to take your order and walk you through the process. Our reps are available 8:00am – 8:00pm Monday through Thursday and 8:00am – 7:00pm Friday (EST).

After Ordering

• First, your order goes straight to your personal inside sales representative for review and troubleshooting. If there are questions, you will be contacted right away.
• Next, we email you an order acknowledgment with any adjustment to charges or specifications, for your signature. This happens within 24 hours of receiving your order.
• Finally, we email you a final art proof for your approval. If you have any changes, we'll make them promptly and send another proof for your approval. Your order will not go into production until you are completely satisfied with the artwork.

Thank you!

We know how important your order is. You can trust us to take good care of it and you.

Ordering is Easy! Place your order online or over the phone using any one of our easy payment methods.

• Credit Card
  We accept VISA, MasterCard and American Express.
• Purchase Order
  We're happy to accept all official purchase orders from accounts with already established credit. If ordering online, please select Purchase Order as payment method. A copy can then be emailed or faxed to our office. If you would like credit terms, you can discuss credit with your rep before or after your order is placed.
• Check
  If you prefer to make your payment later, please select Check when ordering online. We’ll get started on your order and let you know what type of payment arrangements are necessary to proceed. We typically need a credit card on file or payment in advance for first time customers.

Need help with a purchase requisition?

Please call, email, or use the Request a Quote button on the items that you need for your purchase req. We'll email you a quote with all of the info you need to submit your purchase req the easy way.

Don't forget your tax-exempt number.

We charge sales tax in PA and NJ. Don't forget to put your tax exempt number in your order, or give it to your rep after you order, so we charge you accurately.

What else can we do to make ordering easier?

Let us know at [email protected]

On every custom item, you will receive a FREE art proof on your order. Your inside sales representative will send your artwork to our professional artists who will make sure your imprint fits perfectly on the item you have chosen. We will not proceed with production until you are satisfied.

Wondering how to send your artwork/logo?

Artwork can be sent via email to [email protected]. From there we will make sure your art is sent to your inside sales representative. You can also attach art to your online order or email art directly to your sales rep.

We accept any artwork format for your order.

We can accept anything: e-mailed art, faxed art, or mailed hard copy. Just send us what you have and we’ll work with you on the rest.

Your art will be handled personally by a member of our design team. Your artist has the experience to make sure everything turns out just the way you want. Even though we prefer vector art, we can open virtually any file type.

Below are some of the most common file types with our suggestions:

• Scans, faxes, web images, etc (JPG, PNG, SVG, TIF, GIF, BMP)
  Send as is
• Adobe Acrobat (PDF)
  Suggested: Embed the fonts used or export as a generic EPS
• Adobe Illustrator (AI, EPS)
  Suggested: Convert text to outlines, embed any linked images
• Adobe Photoshop (PSD)
  Suggested: Convert text layers to shapes and embed any linked images
• Microsoft Office Files (DOC, DOCX, PPT, PPTX, PUB)
  Suggested: Embed or include fonts
• Corel Draw (CDR)
  Suggested: Convert text to curves

If you don’t see your file type above, don’t worry. Send us what you have and we’ll let you know if we need anything else before we proceed.

Requesting samples is now even more convenient!

We are happy to send samples free of charge to any legitimate business or organization in the United States. Free samples are provided to existing and potential customers and are not for personal use. All businesses are verified with Dun & Bradstreet. Business who cannot be verified may be offered the option to purchase samples at a discount, with any sample charges refunded on orders of $250.00 or more. We cannot ship free samples to home addresses or unverified businesses/organizations.

For samples to Canada or other destinations outside of the US, please provide your shipper number so we can ship on your freight account.

For sample requests totaling more than $10.00, a representative may contact you. We may ask that more expensive samples be returned to us - but that's free of charge too. We'll include instructions on how to get them back to us when you're finished. Special order samples may need to be purchased, at a discount, refundable on your subsequent order. We'll let you know what we need to proceed.

Request online!

1. On each product page there is a Request a Free Sample button. Select it to add an item to your sample basket.
2. Continue to browse through products and add samples to your basket as you need.
3. When you are ready to finalize your sample order, just click on the Sample Basket link at the top of any page. Once you are in your sample basket, you may remove any unnecessary samples, if you like.
4. Then select the Request Samples button. Your request will be received by a representative shortly.

You must check out your sample basket in order to receive your requested samples.

Thank you!

Thank you so much for considering PromotionsNow for your next promotional product order. Our job is to make your job easier.

If you prefer to talk to a representative, call 1.800.378.6376 to place your sample request over the phone.